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Privacy Policy


Silex Limited is committed to respecting privacy and protecting personal data.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

This policy is provided in a layered format so you can click through to the specific areas set out below.

When does this policy apply?

The Privacy Notice applies to all personal data that we process in respect of individuals that use our website, our contractors and suppliers, potential employees, including consultants and other individuals that contact us. Personal Data is information that may be used to directly or indirectly identify you such as your name, email, telephone number.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.

Third party links

The website may, from time to time, contain links to and from the websites of our sponsors and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services. Please check these policies before you submit any personal data to these websites or use these services.

Important information and who we are

Silex Limited is the controller and is responsible for your personal data (collectively referred to as the "Company", "we", "us" or "our" in this policy).

We have nominated an individual with whom you may address all queries in respect of this policy. If you do have any questions, please contact us using the details set out below.

Contact details

Our full details are:

  • Full name of legal entity: Silex Limited
  • Individual contact: Fiona Duckworth
  • Email address:
  • Postal address:  Unit 4-5 Broxhead Trading Estate, Lindford, Bordon, Hampshire, GU35 0NY
  • Telephone number: 01420 470 360

The data we collect about you

We may collect, use, store and transfer different kinds of personal data about you as follows:

  • Identity and Contact Data including your name, address, telephone number and email address. In the case of employees and potential employees we may also collect your date of birth, marital status, national insurance number, passport number, immigration records, employment history, educational or professional background, tax status, employee number, job title and function and other identity data which we may reasonably request relating to your application for employment;
  • Financial and Payment Data including your bank account and other data necessary for processing payments and fraud prevention, including credit/debit card numbers, security code numbers and other related billing information;
  • Business Information, including information provided in the course of the contractual or client relationship between you or your organisation or otherwise voluntarily provided by you or your organisation;
  • Information relevant to provision of services, including personal data relevant to any instructions we receive from you;
  • Marketing and Communications Data, includes your preferences in receiving marketing from us and our third parties and your communication preference;
  • Profile and Usage Data, including passwords to websites or password protected platforms or services, your preferences in receiving marketing information from us, your communication preferences and information about how you use our websites(s), including the services you viewed or searched for, page response times, download errors, length of visits and page interaction information (such as scrolling, clicks, and mouse-overs). To learn more about our use of cookies or similar technology please check our cookies policy here;
  • Technical Data, including information collected during your visits to our website, the Internet Protocol (IP) address, login data, browser type and version, device type, time zone setting, browser plug-in types and versions, operating system and platform. To learn more about our use of cookies or similar technology please see below; and
  • Special Category data, in the case of employees and potential employees only, we may collect certain sensitive data about you (such as information concerning your racial or ethnic origin, political opinions, religious beliefs, trade union activities, physical or mental health, sexual life and sexual orientation). This information will be obtained when you apply for a job with us or if you have disclosed this during your employment with us.

We also collect, use and share aggregated data such as statistical data.  Aggregated data may be derived from personal data but in certain circumstances, may not directly or indirectly reveal identity. If that it is the case, it is no longer ‘personal data’.  For example, we may use data to calculate the percentage of users accessing a specific webpage or website feature.

What personal data do we collect?

We use different methods to collect data from and about you such as when you fill in forms online, when you correspond with us by post, phone, email or recording information from face to face meetings.

If you are potential employee, we may collect personal data about you through external recruitment agencies and through any background checks we may carry out with your consent.

We may collect personal data through our use of cookies, cookies are used to distinguish you from other users of the website and to remember your preferences. This helps us to provide you with a good experience when you use the website and also allows us to improve our website. For detailed information on the cookies we use, the purposes for which we use them and how you can exercise your choices regarding our use of your cookies, see our cookie policy [LINK].

How we use your personal data

We will only use personal data of data subjects when the law permits, and we will use all such personal data in accordance with this Privacy Notice, the Data Protection Act 2018 and General Data Protection Regulation (“GDPR”).

We will only use your personal data when the law allows us to do so. Most commonly the basis we will rely on to use your personal data is:

  • Where we need to perform a contract and/or we are about to enter a contract and/or we have entered into a contract with you;
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). Our legitimate interests include for us to manage our business effectively by marketing, debt collecting, managing our relationship with you, improving our services and managing our website;
  • Where we need to comply with a legal or regulatory obligation, for example where we are your employer or because a public authority compels us to; and
  • Where you have given us your clear consent before the processing. Consent refers to any positive act whereby you signify your agreement (i.e. by clicking a check box). Consent will only be valid if it is a freely given, specific, informed and an unambiguous indication is given. You can withdraw your consent at any time by contacting us.

We will only send you direct marketing communications by email or text if we have your consent. You have the right to withdraw that consent at any time by contacting us. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Purposes for which we will use your personal data

We may use your data for a variety of purposes depending on the circumstances. We have listed below a description of the ways we plan to use your data.

  • To register you as a customer or supplier or to receive website communication from you;
  • To take steps to improve our service;
  • To fulfil our contract with you;
  • To manage payments and collecting money owed to us;
  • To manage our relationship with you (suppliers, customers, employees and potential employees);
  • To deliver relevant content to you including website advertising;
  • To use data analytics to improve the website or our services;
  • To assess your suitability for a position you have applied for with us;
  • To comply with our obligations as employer;
  • To carry out background checks, where necessary for insurance purposes; and
  • To keep accurate records, to exercise or defend our legal rights or comply with our legal obligations.  

Sharing your personal data

We may share your personal data with third parties that operate our systems such as customer relationship management, call answering services, external IT systems including our website designer or our third-party advisors such as accountants or lawyers. In respect of potential employees, your data will be shared internally with the recruitment team which consists only of those employees or consultants who need access.

We will also share your personal data to public authorities, including HM Revenue & Customs, when required by law to do so. We may disclose your personal data to prospective sellers or buyers of our business or assets we assign or where we novate any of our rights and obligations.

We will never have, and never will sell your data or use it for any other purpose outside of this Privacy Notice.


International transfers

We do not transfer data outside of the EEA. In the event that we do, we will only transfer personal data when appropriate safeguards have been put in place such as EU approved standard contractual clauses with the recipient.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so.

Data retention

We will only retain personal data for as long as strictly necessary to fulfil the purposes that it was collected including for the purposes of complying with any legal account, report requirements and when we assert or defend legal claims. By law we have to keep basic information about our customers and members, after they cease being our customers for six years.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

Your legal rights

You have the right to:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

(a)       if you want us to establish the data's accuracy;

(b)       where our use of the data is unlawful, but you do not want us to erase it;

(c)       where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or

(d)       you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You may also lodge a complaint with the Information Commissioner’s Office.

If you would like to exercise any of these rights, please email:

Cookie Policy

We use cookies to distinguish you from other users of the website and to remember your preferences. This helps us to provide you with a good experience when you use the website and also allows us to improve our website. This cookie policy provides you with information about the types of cookies we use and the purposes for using them.

What are cookies for?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:






This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randomly generated number to identify unique visitors.

2 years



This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.

1 day



This cookie is installed by Google Analytics to store campaign information in order to provide Google Ads with a more reliable way to measure the interactions customers have with your business.

 90 days



This cookie is installed by Google Analytics to store campaign information in order to provide Google Ads with a more reliable way to measure the interactions customers have with your business.

 90 days



 This cookie is added by uCommerce the eCommerce engine used by Silex to remember the itesm in your shopping baket


Strictly necessary


Please note that most of the cookies listed above are used by Google which is a third party over which we have no control.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.  However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

If using Internet Explorer -

Internet Explorer: Tool Bar (top of the web browser) > Internet Options > Privacy > Settings

If using Chrome -

• Chrome: Settings (top right of the web browser) > “Advanced” at the bottom of the screen > Privacy and Security > Site Settings > Cookie.